J. Smegal of Pittsfield One of 5 IKO Winners
J. Smegal Contracting LLC of Pittsfield, MA was selected by GuildQuality as one of five IKO ROOFPRO contractors in North America to receive a Service Excellence Award for best-in-class customers service.
GuildQuality is a third-party service provider that specializes in performance benchmarking. The company surveys consumers so that companies can monitor trends and adjust their operational procedures to maximize the performance of their teams as well as the reputation of their businesses.
In selecting this year’s winning companies, GuildQuality considered the overall satisfaction score for each of the nominated companies as well as a “recommendation score,” which assessed whether homeowners would recommend the roofing company to their family and friends.
“ROOFPRO members are among the most reputable roofing companies in business, so we knew that competition for these awards would be intense,” stated Nicole Gray, ROOFPRO loyalty program manager. “Hundreds of clients were surveyed, and the average recommendation rate was 98.92%.”
The awards were open to American and Canadian roofing contractors enrolled in IKO’s ROOFPRO contractor loyalty program. In addition to training opportunities and enhanced warranty options, the ROOFPRO Program offers turnkey business systems designed to help roofing contracting businesses maximize their potential through the use of cutting-edge technology and expert support.